Shipping policy

 

1. Order Processing & Transit Times

1.1 Standard Shipping
- Order Handling Time: 1–3 business days (Monday to Friday).
- Transit Time: 5–8 business days globally.
- Estimated Total Delivery Time: 6–11 business days.
A tracking number will be issued to your email once your order is dispatched.

1.2 Liquids, Powders & Restricted Goods
Items requiring special postal handling (e.g., liquid ink paste, seal cinnabar paste) will be shipped via specialized postal courier.
- Order Handling Time: 1–3 business days.
- Transit Time: 10–18 business days.

2. Shipping Rates & Delivery Coverage
- Standard Shipping Fee: Calculated at checkout based on weight and destination (or Free Shipping on orders over USD30).
- You may check exact shipping costs for your country directly on the checkout page before payment.

3. Multiple-Parcel Shipment Notice
Certain orders (especially those containing both regular goods and restricted liquid products) may be fulfilled and shipped in separate parcels at no extra cost to you. Each parcel will carry its own unique tracking number.

4. Customs Duties & Taxes
Import duties, taxes, and charges are not included in the item price or shipping cost and are legally the buyer's obligation.
As a customer courtesy, if you are required to pay official import-related fees directly to the delivery carrier upon delivery, please share the official tax receipt with us, and we will gladly reimburse those fees (up to a maximum of $20 USD per order).
*Note: Reimbursement does not apply to self-filed use-tax payments submitted directly to local tax authorities.*

5. Returns & After-Sales Policy
We offer a 30-day return policy for unused items in their original condition.
- Return Shipping Fees: Buyer is responsible for return shipping costs for personal reasons (change of mind / wrong order). We will cover return costs if the item is defective or damaged upon arrival.
- Return Address: Room 1204, Building A, Haoyue Building, Singapore Tech Park, Qiantang District, Hangzhou City, Zhejiang Province, 310018, China.
For full details, please visit our complete Return & Refund Policy page: https://brushpaper.com/policies/refund-policy

6. Order Tracking & Customer Support
You may check real-time shipment progress via your tracking number at: https://brushpaper.com/apps/track123

If you have any questions or need assistance with your shipment, please reach out to our support team:
- Email: support@brushpaper.com
- Phone: +852 6480 5367
- Business Address: 46th Floor, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Island, Hong Kong
- Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (HKT)